Staff from the Pacific Business Group on Health (PBGH) manage the day-to-day operations of CHPI. Founded in 1989, PBGH is one of the nation’s leading non-profit business coalitions focused on healthcare. PBGH works on many fronts to improve the quality and affordability of healthcare, often in close partnership with health insurance plans, physician groups, consumer organizations, and others concerned about our healthcare system.

Rachel Brodie

Rachel DuPré Brodie is Director of the Performance Information programs at PBGH.  She manages the California Healthcare Performance Information System (CHPI), a statewide health plan data collection, measurement, and reporting initiative (multi-payer claims database) to report physician clinical performance.  She also oversees the Patient Assessment Survey (PAS) which annually measures patient-reported experience at the medical group level.  Both initiatives advance one of PBGH’s key strategies to accelerate transparency by publicly reporting healthcare ratings, educating the public about healthcare value, supporting consumer choice, and helping to drive improvement in healthcare.  

Previously, Rachel managed the California Joint Replacement Registry, a statewide initiative to collect and report scientifically valid data on the results of hip and knee replacement surgeries, including device safety and effectiveness, post-operative complication and revision rates, and patient-reported outcomes.  Rachel also worked with the California Office of the Patient Advocate to develop its consumer quality report card, and contributed to the PBGH Consumer Tools Assessment, which reviewed web-based consumer decision support tools.  She also managed the PBGH Health Plan Chooser which was designed to help consumers evaluate health plan cost and quality along with the health plan performance measures negotiations and risk adjustment modeling for the former PBGH Negotiating Alliance.

Rachel received a Bachelor of Arts from Princeton University.

Emily London

Emily London is a Senior Manager at the Pacific Business Group on Health. She manages the Patient Assessment Survey (PAS), the United States’ largest system for evaluating and publishing medical group patient experience ratings. Results are based on annual surveying of 40,000 patients across California.

She has held several roles at PBGH. Most recently, she led communications for the Multi-Payer Claims Database, which combines data on the healthcare experiences of more than 12 million patients to evaluate the quality of medical services. She also worked on the Intensive Outpatient Care Program (IOCP), a Medicare-funded initiative to improve care coordination for high-risk patients. As part of the Program Management Office (PMO), Emily coached medical groups and health plans on strategic planning, tactical implementation, and staff training.

Prior to joining PBGH in 2012, Emily worked to improve population health within a variety of managed care, consulting, and academic organizations. She has worked with Mercer, Stanford University, UCSF, OptumHealth, and the California Quality Collaborative.

Emily is a Global Executive EMBA student at in the Kellogg-WHU program. She received a Bachelor of Arts in Honors Psychology and Honors Gender/Feminist Studies from Pitzer College, a member of the Claremont Colleges. She is also a certified Project Management Professional (PMP), and is certified in Lean Process Improvement and Change Management.