Short Form Patient Experience Survey: Research Findings
Final findings report covering the bicoastal short form patient experience survey pilot conducted jointly by Massachusetts Health Quality Partners (MHQP) and California Healthcare Performance Information System (CHPI)
Patient Experience Measurement: Building a Statewide Short Form Program
Findings from a joint undertaking between Massachusetts Health Quality Partners (MHQP) and California Healthcare Performance Information System (CHPI)
The overarching purpose of the Short Form Patient Experience Survey Project was to develop and evaluate new methodological approaches to make high value performance information available to the public. We also hoped to find ways to make patient experience surveys less expensive and reduce the burden of response for respondents without sacrificing the scientific rigor behind reported results. In the long term, if expenses can be significantly lowered it should be more feasible for organizations like ours to collect information about individual doctors. This level of information would be most helpful for consumers trying to make choices about care and for providers who are trying to improve patient experience.
MHQP and CHPI fielded their annual statewide patient experience measurement projects using a long form survey in early 2015 and tested a short form electronic and mail survey in parallel to these efforts. We used results and analytic work from our past surveys to support the evaluation of the pilot.